Customer Care
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Suraksha Diagnostics Pvt. Ltd. takes extra care in ensuring customer satisfaction since it believes in reducing the pain of patients who walk in each day to get a clear assessment of their health condition. The main aim of Team Suraksha is to help patients and their families have a hassle-free experience during tests being conducted in our centers.

Therefore, we employ a multi-channel approach to customer care services for each and every one of our patients who avail our services.

We have a dedicated CRM team that answers every call you make to any of our helpline numbers. The main aim of these representatives is to familiarize you with the testing protocol in our centers. They provide you with exhaustive information of the preparations required before every test and also help you book your slot in advance.

Our State-wise Helpline Numbers are as follows:

West Bengal :   033-6619-1000
Delhi & NCR :   1800-121-9541
Bihar :   0952-309-6399
Whatsapp:   7044492525

Online Feedback:
Customers are encouraged to leave their feedback in our website by filling in the Feedback Form and relating to us any complaints or suggestions that they may have regarding our services. Each complaint is looked into by our customer care department and meticulous details of the same are obtained.

Social media:
Our social media profiles are a hub of activity where patients, doctors and employees interact openly and share their suggestions feedback and ideas.

Give us your feedback by messaging us here:
Realtime Customer Care:
Team Suraksha takes immense pride in pulling together all co-ordinates that bring a 360 degree approach to its customer care. We attend to calls at any hour of the day including Sundays and any patient who is facing trouble during test procedure and has brought it to our notice has received immediate assistance from staff at both the Head Office and the respective center.

In short, whenever you walk into Suraksha, you can be sure of 100% value. 100% assistance. 100% accuracy.